Business
What a market headline can tell you, and what it leaves out
An index is a useful starting point. Understanding the businesses behind it takes a different set of questions.
The Scoop / Authors
The Scoop desk
The newsroom team behind The Scoop's independent business, economy, technology, and markets coverage.
Business
The useful AI question for a business is a surprisingly small one
Start with a task that takes too long. Then ask whether a new tool can improve the result without creating more work elsewhere.
Business
For small exporters, the hardest journey starts before the port
The price of a shipment is only one part of the story. Reliability and clear processes can decide whether an order becomes repeat business.
Economy
We need to get better at measuring what gets better
Progress deserves measures that describe real outcomes, not only activity.
Business
Customer service is part of the product. Build it that way.
The experience of getting help shapes the experience of using a product.
TS Exclusive
What a constituency help desk can reveal about public trust
Small interactions with public offices often shape how people understand institutions more powerfully than a speech or campaign promise.